Frequently Asked Questions

What is TradieLink?

TradieLink is a digital business card platform specifically designed for tradies. It helps you create a professional online presence, showcase your work, generate leads, and manage customer inquiries all in one place.

How do I get started with TradieLink?

Getting started is easy! Simply sign up for a free account, complete your business profile, add your services and photos, and you'll have your digital business card ready to share with customers.

Is TradieLink free to use?

We offer a 14-day free trial to get you started. After the trial period, we have affordable subscription plans starting from $10 USD/month that include advanced features like analytics, lead management, and priority support.

What information do I need to create my profile?

You'll need your business name, contact details, ABN, services you offer, and some photos of your work. The more information you provide, the more professional your digital business card will look.

What features are included in my digital business card?

Your digital business card includes a professional profile page, service listings, contact forms, quote request functionality, and booking capabilities.Analytics, portfolio gallery, and customer reviews are available in our Pro and Enterprise plans.

Can I customize the look of my digital business card?

Yes! You can choose from different themes, upload your own photos, customize colors, and add your business logo. We also offer premium themes for an additional fee.

How do customers contact me through my digital business card?

Customers can contact you through multiple channels: phone calls, text messages, email forms, quote request forms, and direct booking. All inquiries are sent directly to you.

Can I track how many people visit my digital business card?

Yes! Our analytics feature (available in Pro and Enterprise plans) shows you how many people visit your page, which services they're most interested in, and where your visitors are coming from. This helps you understand what's working and optimize your marketing efforts.

What are your pricing plans?

We offer several plans to suit different business needs:

• Ripper Basic: $10 USD/month or $100 USD/year (Save 17%) - Perfect for solo tradies (1 business page, contact forms)
• Bonza Pro: $20 USD/month or $200 USD/year (Save 17%) - Most popular plan for growing businesses (1 business page, analytics, reviews, portfolio, contact forms)
• Cracker Enterprise: $100 USD/month or $1000 USD/year (Save 17%) - For established companies (10 business pages, all features including contact forms)

All plans include a 14-day free trial period. Yearly billing offers a 17% discount compared to monthly billing.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. You'll continue to have access to your account until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee. If you're not satisfied with our service within the first 30 days, we'll provide a full refund.

How do I upgrade or downgrade my plan?

You can change your plan at any time through your account dashboard. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle.

What if I need help setting up my digital business card?

We provide comprehensive support to help you get started. Our setup wizard guides you through the process step-by-step, and our customer support team is available via email and phone to answer any questions.

Can I use TradieLink on my mobile phone?

Absolutely! TradieLink is fully mobile-responsive. You can manage your account, update your profile, and view analytics from any device. Your digital business card also looks great on mobile devices when customers visit it.

What happens if I forget my password?

No worries! You can reset your password using the "Forgot Password" link on the sign-in page. We'll send you an email with instructions to create a new password.

Is my data secure?

Yes, we take data security seriously. We use industry-standard encryption, secure hosting, and regular security updates to protect your information. We never share your personal data with third parties without your consent.

How can I promote my digital business card?

There are many ways to promote your digital business card: share it on social media, include it in your email signature, add it to your vehicle signage, print QR codes on traditional business cards, and include it in your marketing materials.

Can I integrate my digital business card with my existing website?

Yes! You can embed your digital business card on your existing website, or use it as a standalone landing page. We also provide widgets and buttons that you can add to your current site.

How do I get customer reviews on my digital business card?

Customer reviews are available in our Pro and Enterprise plans. You can request reviews from satisfied customers by sending them a link to your review page. We also integrate with Google Reviews and other review platforms to automatically display your existing reviews.

Can I export my customer leads and data?

Yes, you can export your customer inquiries, contact information, and analytics data at any time. This helps you manage your leads in your preferred CRM or contact management system.